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Privacy Policy

Thank you for visiting the HouseofPharmacy.com.au website.


HouseofPharmacy.com.au is a trusted online pharmacy and retailer of pharmaceutical products, proudly owned and operated in Australia by Mae Health Solutions Pty Ltd.

At HouseofPharmacy.com.au, we take your privacy seriously. We are committed to complying with the Privacy Act 1988 (Cth) (“the Act”), the Australian Privacy Principles (APP), and the General Data Protection Regulation (GDPR) (EU) 2016/679. Additionally, we follow state health regulations to ensure the privacy of health records.

We believe in being transparent about how we collect and use your information. This Privacy Policy outlines the types of personal data we gather, how we utilize this information, who it may be shared with, and the steps we take to protect your data.

By continuing to use our website, you agree to the terms described in this policy. Please take the time to read it thoroughly to understand our practices and how we treat your personal information.

 

What This Policy Covers

This Privacy Policy applies to all personal information collected by HouseofPharmacy.com.au. “Personal information” refers to any data that identifies you, such as your name, address, email address, and shopping preferences, or technical information like your IP address.

If you have any queries or concerns about this policy, feel free to contact us at info@houseofpharmacy.com.au or by mail at:

House of Pharmacy Customer Service – Shop 3&4, 376-382 New South Head Rd, Double Bay 2028 Australia

 

Key Privacy Principles

  1. Use of Your Information: We collect personal information to provide you with the services you request, such as purchasing products from our website.
  2. Limited Sharing: We only share your personal information with third parties when necessary, for instance, to facilitate delivery of goods to you. The information shared is minimal and limited to the required purpose. We ensure that third parties do not use your information for their own marketing purposes.
  3. No Unauthorized Access: Your personal information will not be shared, sold, or viewed by any third party without your prior consent, unless required by law.
  4. Marketing: We will only contact you about our products and services, or those of our selected partners, if you have explicitly agreed to receive such communications. Opting out of marketing messages is easy, but doing so may prevent you from receiving special offers and updates.
  5. Sensitive Information: In certain situations, such as purchasing medications, we may collect sensitive information about your health. We follow strict guidelines and Australian health regulations when handling this data.

 

How We Collect and Use Personal Information

We collect personal information when you interact with our website, make purchases, or use our services. This may include your name, date of birth, address, contact information, and payment details. If you are buying pharmacy-only medications, we may ask for additional health-related information to ensure the products are suitable for you.

For prescription medications, we will also gather relevant details such as your Medicare information, prescription history, and any relevant medical conditions. This helps us ensure compliance with Pharmacy Law and to provide better care, such as sending prescription reminders.

Enhancing Your Experience

We keep records of your purchases and any medications provided, including those under repeat prescriptions. We may also collect data from external sources, such as marketing agencies, to better understand your preferences and improve the services we offer.

Your information helps us enhance the quality of our website and personalize our communications with you. We use this data to make our services more relevant to your needs, unless you opt out of marketing.

Sharing with Service Providers

In order to provide our services efficiently, we work with trusted service providers who help us with tasks like delivering orders, sending emails, conducting market research, and analyzing customer data. These service providers only receive the information necessary to perform their role, and they are bound by agreements to protect your privacy.

Data from Other Sources

We may receive data about you from third parties, such as other websites we operate or services we provide. This could include information from business partners, subcontractors, advertising networks, and data analytics providers. Additionally, we use Google Analytics to better understand visitor behavior on our site.

Website Data Collection

When you browse our website, we may gather information about your device, browser, IP address, and the pages you visit. This data helps us improve your online experience and may be used for anonymous statistical purposes, shared with advertising networks or analytics providers.

Marketing and Communication

By accepting our privacy policy, you agree to receive marketing materials and updates from us, our group companies, or selected partners, about products and services we believe may interest you. We use third-party tools to communicate with you via various marketing channels.

If you decide you no longer wish to receive marketing communications, you can change your preferences at any time by contacting us or using the unsubscribe link included in our emails.

Sharing with Third Parties

In addition to sharing your information with service providers, we may disclose your personal data in the following scenarios:

  1. If we sell or transfer any part of our business or assets, your personal information may be shared with the potential buyer.
  2. If HouseofPharmacy.com.au or its assets are acquired by a third party, your personal information may be one of the assets transferred.
  3. If required by law, such as responding to legal requests or protecting the rights, safety, or property of House of Pharmacy, our customers, or others.

 

Cross-Border Disclosures

Some of our service providers may be located outside of Australia. We take steps to ensure that any personal information shared across borders is handled in accordance with applicable privacy laws and protections.

Data Security

We take the security of your personal information very seriously. We implement physical, electronic, and procedural safeguards to protect your data. Personal information provided electronically will be stored on secure servers within Australia, while any physical copies will be stored in restricted-access facilities.

However, while we take these precautions, we cannot guarantee the security of data transmitted over the internet, and any information shared online is at your own risk. HouseofPharmacy.com.au is not responsible for the privacy practices of third-party websites linked to or from our site.

Access and Accuracy of Your Personal Information

You can review and update the personal information you have provided to us by logging into your account. We ensure that access to this information is limited to authorized staff members, and all access is logged for security purposes.

If you wish to view the health records we hold for you, or believe that any information we have is inaccurate, please contact us at info@houseofpharmacy.com.au. We will respond to your request within a reasonable timeframe.

Anonymity and Pseudonymity

While anonymity is not feasible for product deliveries that require a physical address, you may use a pseudonym when registering for marketing updates or newsletters.

How to Remove Your Information

If you no longer wish for us to retain your personal information, please send a request with your identifying details to info@houseofpharmacy.com.au, and we will delete your information from our records.

Your Right to Access Health Records

You can request access to your personal health information by submitting a written request to info@houseofpharmacy.com.au attention to the Pharmacist In Charge. We may ask for proof of identity before releasing any information.

If you have any questions or concerns regarding this privacy policy, please contact us by visiting www.houseofpharmacy.com.au.